Privacy Policy
Information We Collect
We collect only the personal information that you choose to provide to us directly, such as when you fill out our contact form. This may include:
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Your name
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Your email address
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Any other information you include in your message or inquiry
We do not collect payment information, nor do we require you to create an account to use our website.
Our website may automatically collect limited technical information such as your IP address, browser type, and time of visit for security and website performance purposes. This information is not used to identify you personally.
How We Use Your Information
We use the information you provide solely to:
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Respond to your questions or requests
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Communicate with you about our products or services (if applicable)
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Maintain the security and functionality of our website
We do not sell, rent, or trade your personal information.
Sharing of Information
We may share limited personal information only in the following circumstances:
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With service providers who help us operate our website or email systems (e.g., web hosting company, email service provider), and only to the extent necessary for them to perform their services
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If required by law, to comply with legal or regulatory obligations
All service providers handling personal information on our behalf are required to maintain appropriate privacy and security protections.
Cookies and Analytics
Our website does not use cookies or tracking technologies for advertising or analytics purposes.
However, basic server logs may temporarily record technical data (like IP addresses) for website maintenance and security. These logs are automatically deleted after a short period.
If we add cookies or analytics tools in the future, we will update this policy and obtain any required consent.
Data Storage and Security
We store personal information securely and protect it against unauthorized access, use, or disclosure through physical, technical, and administrative safeguards.
Emails and contact form submissions are stored securely and only accessible to authorized personnel.
International Visitors
As a Canadian company, your information is collected and processed in Canada. If you are located outside Canada, please note that your data may be transferred to and processed in Canada, where privacy laws may differ from those in your home country. We take reasonable steps to ensure your information remains protected regardless of location.
Your Rights
Depending on your location, you may have rights to:
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Access or request a copy of your personal information
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Request correction or deletion of your personal information
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Withdraw your consent to our use of your information
To make a request, please contact us using the details below.
Children's Privacy
Our website and services are not intended for children under 16, and we do not knowingly collect personal information from anyone under that age.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us at:
Twin Paradox Labs Inc.
Email: admin@twinparadoxlabs.com
Address: 1-875 Bank Street, Ottawa, Ontario, Canada, K1S 3W4